How Bloom Is Helping A New Generation Of Public Sector Suppliers Thrive 

Recent shifts in policy have recast public sector suppliers in a key role in delivering smarter, faster, and more effective public services. The days of relying on legacy systems and weighty, inflexible contracts are long gone. In the current climate, public procurement is increasingly reaching for innovation, and forward-thinking providers of professional services and technology have an unprecedented chance to shape the direction of travel. That’s why Bloom places supplier experience at the heart of its model. In 2025, that commitment delivered a 95.5% satisfaction score from our supplier community, proof that fast responses, clear communication, and personal service really do make a difference. 

To be successful, suppliers must begin by being recognised by procurers, often in crowded marketplaces. They must then secure contracts fairly and transparently, before delivering outcomes in partnership with their clients. Bloom is committed to supporting suppliers at every phase of 21st-century public sector work through growing our community, building relationships and continually improving. Our commitment to the public sector supply chain is reflected in our latest customer satisfaction results. 

Bloom achieved a 95.5% customer satisfaction score from our network of suppliers. This is higher than equivalent scores for the Public Procurement Review Service (90%), the NHS Supply Chain, as reported by The National Audit Office (54%), and the overall UKCSI score for local public services. (77.3%) Against these benchmarks, Bloom’s performance, achieved through year-on-year improvement, stands out as exemplary. While other public-sector bodies struggle, Bloom consistently delivers relationships built on a quality supplier experience.

Beyond the data, supplier voices consistently highlight what matters most: speed, clear communication, and a sense of being genuinely supported. We have summarised the feedback in the following section. 

What Public Sector Suppliers Are Saying About Bloom

The number of responses to our request for supplier feedback increased by 40% this year, reflecting higher engagement and transparency across our community. People wanted to share their opinions with us. It mattered to them. 

The feedback, across our public sector supplier customer base, tells a consistent story:

Speed & Efficiency

Our customers consistently tell us they value Bloom’s same-day, no-nonsense track record of resolving issues and answering queries. Suppliers who use our platforms stress the speed, professionalism, and clarity of our support. We apparently far exceed experiences from elsewhere, where slower, automated responses with little, if any, human interaction often leave public sector suppliers frustrated.

Easy Onboarding

We prioritise intuitive, people-centred registration and setup guidance, removing the friction often associated with form-filling, evidence gathering and online submissions from the very start of the procurement process. We’ll only ask you to do it once, too. Where many public procurement systems feel impersonal, Bloom adds a personal touch, mirroring best practices where early, simplified supplier engagement makes whatever follows much more straightforward.

The Human Touch

At Bloom, despite using innovative technology, we never lose sight of the fact that we are a people business. It is an ongoing source of pride that team members are frequently singled out by name in the feedback we get from suppliers. Our one-to-one style, according to our customers, is increasingly valued as talking to a real person rather than a computer is becoming less commonplace. We know it is as individuals that we can make the most significant difference to supply chain management in the public sector. 

Even if things go wrong, as happens occasionally, and critical feedback needs to be shared, suppliers report that they feel heard and supported through to resolution.  The team at Bloom views being willing to listen and learn if things don’t go as well as planned as a key marker of trust.  

Supply Chain Public Sector Partnerships Built On Trust And Responsiveness

Public procurement is a complex landscape, where speed, compliance, and clarity matter. Bloom’s approach is to simplify that experience for suppliers and purchasers alike through proactive support, intuitive onboarding, and personalised guidance. We understand that responding to an increasingly complex array of customer requirements, even before a contract is awarded, can feel overly onerous. That is why we aim to simplify the process, cut through complexities, and make life as part of the public sector supplier chain a little easier.  

Suppliers who sign up to our platform tell us that our responsiveness stands out. Many note that issues are resolved and queries answered quickly and thoroughly. The result is not just satisfaction, but confidence that Bloom has their interests at heart. 

The NEPRO³ Platform

The foundation of Bloom’s promise to suppliers is the NEPRO³ procurement platform, which transforms how suppliers engage with the public sector. NEPRO³ removes barriers and gives suppliers, particularly specialist SMEs, faster, fairer access to opportunities that would otherwise might prove to be out of reach.

For suppliers, the benefits include simplified procurement, visibility, transparency, milestone management, and project performance management.  At a stroke, NEPRO³ streamlines the process of responding to opportunities with a compliant offer. By design, the platform opens the door to contracts that small businesses may otherwise miss out on. NEPRO³  deliberately challenges larger market players with legacy products. It provides a stimulus for visibility and growth for alternative, innovative solutions. Once a contract has been won, NEPRO³ continues to support the supplier, monitoring milestones and ensuring fair payment practices apply throughout. 

By coupling NEPRO³ with Bloom’s dedicated support teams, suppliers remove the friction often associated with working in the public sector. With high customer satisfaction rates, we are confident we are adding value to the ever-changing world of public sector procurement. We have set a pattern of year-on-year improvements, so there will be no resting on our laurels. 

Looking Ahead: A Smarter, More Human Approach To Supply Chain Management In The Public Sector

Bloom’s results show what is possible when the public sector supplier experience is placed at the heart of procurement. But the story doesn’t end there, or today. Public procurement is evolving quickly. Most notably digital and AI tools are becoming more prominent. There is a more explicit focus on outcomes, too, not to mention a constant stream of new regulations reshaping the way organisations have to operate. Our commitment is to grow alongside this landscape. We can’t stand still. Suppliers, especially SMEs, are no longer just participants. They have been designated leaders in delivering the future public sector. As a result of the ever-present drive forward, we have made a series of promises to the marketplace. We will:

• Continue to build fairer access to contracts, levelling the playing field for all public sector suppliers.
• Continually ask for feedback, ensuring the suppliers we work with never feel overlooked.
• Always recognise that procurement is about people as much as process, valuing the individual contributions of suppliers and their teams.
• Drive forward with NEPRO³ enhancements, so suppliers always have a platform that matches the complexity and speed of modern public sector requirements.

Join the Bloom Public Sector Supplier Community

If you’re looking for a partner that values and supports its suppliers as much as public sector supply chain management, Bloom offers a smarter, more people-focused way to succeed. We are proud to be setting the standard in UK public procurement, backed by a 95.5% supplier satisfaction score and year-on-year improvements in engagement and trust.

Through our NEPRO³ platform, you can gain streamlined, fair, and transparent access to opportunities. The platform simplifies registration, opportunity response, and project management from award to delivery, ensuring fair payment practices and milestone tracking, too. But Bloom is more than a platform. Behind NEPRO³ is a team of real people committed to helping suppliers feel confident and supported throughout the procurement journey. 

The Bloom supplier community means joining a network of like-minded organisations committed to innovation, partnership, and delivery. It means less time spent on paperwork and more time focused on doing what you do best: delivering outcomes that improve public services. 

Join Bloom’s supplier community today and see why 95.5% of suppliers rate our support as excellent. Register now and experience a smarter, more human way to work with the UK public sector.