At Bloom, we welcome all feedback and are keen to take any opportunity to improve our service to our clients.  We’ve updated our Complaints and Compliments Policy to ensure that we keep listening.

There are several ways you can comment on your experience with Bloom and share any comments or suggestions:

Compliments

When you’d like to praise a member of our team for excellent service delivered, we’d love to hear from you.

Please give us a call on 020 3948 9400 or email us at governance@bloom.services

Complaints

If you have been dissatisfied with our service, or something goes wrong, please tell us. Our aim is to put it right as soon as we possibly can for you.

Please speak to your usual Bloom contact or give us a call on 020 3948 9400.  Alternatively, you can email us at governance@bloom.services

Understanding your complaint

We will discuss your experience with you by phone or contact you as soon as possible to ensure we understand all aspects of your complaint. We’ll then be able to advise you on what we will do to put things right.

Timescales

Our objective is to resolve a complaint when you first contact us. If this is not possible, we’ll ensure you are kept up to date and have a full response within 4 weeks.

Our fully updated Complaints and Compliments Policy will be released on our website in April, available for download. In the meantime, please contact us if you have any questions.