‘Channel shift’, a term used to describe the movement of customer interaction from manual and face-to-face, to alternatives such as digital self-service or telephony, this has been a public sector priority for some time. The current outbreak of Covid-19 has resulted in an acceleration in the need for ‘channel shift’. The problem that the public […]
How Critical can your data become in a post COVID World?
With the challenges that COVID-19 is putting on the purse strings of Local Authorities – it is now more important than ever for decisions to be based on real-time, relevant data as the eyes of their constituents will be keenly watching for a slip-up or a wrong move. But how do you actually achieve this? […]
For strengths-based approaches to succeed, you first need to support productive and effective practitioners
Next week at SCIE, we’ll be hosting a roundtable on the future of adult social care after COVID-19, with the Minister of State, Helen Whately and many senior leaders in attendance. There’s much to discuss, but one theme is likely to unify the participants: We need a plan for social care which builds on the […]