On March 23rd 2020, the UK formally entered a period of lockdown as part of COVID- 19 management and prevention measures. However, many organisations and individuals made their own decisions weeks earlier, either relocating people to their homes from offices, or – when the scheme was announced – placing staff on furlough if unable to […]
Enabling Agile Governance
‘Channel shift’, a term used to describe the movement of customer interaction from manual and face-to-face, to alternatives such as digital self-service or telephony, has been a public sector priority for some time. The current outbreak of Covid-19 has resulted in an acceleration in the need for ‘channel shift’. The problem that the public sector […]
How Critical can your data become in a post COVID World?
With the challenges that COVID-19 is putting on the purse strings of Local Authorities – it is now more important than ever for decisions to be based on real-time, relevant data as the eyes of their constituents will be keenly watching for a slip-up or a wrong move. But how do you actually achieve this? […]