COVID-19 has placed an unprecedented strain on public services. The public sector has faced the significant challenge of managing surges in demand for services whilst ensuring budgets remain focussed on core services.
These unforeseen hurdles can require organisations to rapidly and effectively increase their resources of trained staff to support service delivery. This ability to scale operations up (and down) swiftly, smoothly and productively is vital to ensure scarce resources are used efficiently and with maximum impact. The need for adequate surge capacity planning can be difficult to anticipate and can be affected by several factors.
In this webinar our panel of experts will discuss the root causes of capacity surges, what measures the public sector can put in place to mitigate these risks and how an outcomes-based model empowers the public sector to be agile throughout surges in demand.