Bloom and Servoca worked with one of the UK’s leading police forces to deliver support in secondary investigations into specific crime types. The historical model of buying in contingent labour has no data on outcomes, which means there is very little evidence of success. This model is also resource-intensive in terms of management of people as well as tasks, and so dilutes the potential benefits that can be achieved, highlighting a need to explore innovative delivery models. Servoca identified an opportunity to implement a system of employing civilian investigators to build capacity and deliver efficiencies.
The primary key objectives outlined by the client were:
Servoca were compliantly procured through Bloom and the NEPRO3 framework to achieve the agreed objectives and deliver a fully managed service to the client. The civilian investigators were recruited, trained and deployed and their vetting applications were fully supported. All aspects of their employment were managed by Servoca throughout the project lifecycle, including pay, welfare, leave and performance management, allowing the client to manage work allocation more effectively.
Servoca provided weekly deployment availability to inform tasking and a weekly work return detailing tasks undertaken and outcomes achieved. They also provided a monthly collated performance report which included details of spend to date and predicted future costings, with Bloom also scheduling and chairing a monthly performance review meeting to open up communication.
By choosing Bloom and Servoca, the client benefited from a strategic partnership rather than a customer/supplier relationship, as well as teamworking, a fully managed service, timely intervention when performance issues were raised, joint problem solving, a foreshortened procurement process and a straightforward online process for managing payment approvals processes.
Servoca were also able to deliver significant cost savings for the client: on the basis of like-for-like competent experienced investigators, 4 civilian investigators under a managed service model could be deployed for the cost of three senior police officer investigators.
The project generated positive feedback from the customer, victims and witnesses regarding their interactions with CIs. Servoca received reports of CIs rebuilding relationships between the police and the public. The additional resource allowed employees to spend more time with vulnerable people than would otherwise have been possible.
Whilst we cannot claim total responsibility in reducing overall outcomes as other factors including COVID came into play during that time, these are the outcomes recorded by the force during the period that Servoca were engaged.As a result of the project, the following outputs were delivered over the course of 6 months:
Service Total Outputs:
Additionally, there were reported outcomes as follow:
Personal Robbery:
Assault with Injury:
Other violence:
Serious Wounding:
Burglary Residential:
Open Crimes:
Overtime:
For each of the Strands operating with Civilian Investigators Overtime rates improved.
To find out more, or to discuss your requirements in more detail, please contact us or email us at enquires@bloom.services